Privacy Policy.

What we collect

Order details — your name, contact details, shipping address, and the items you buy — collected through our Shopify checkout. Card details go directly to the payment provider; we never see or store them.

Device and usage data — the pages you visit, the link or ad that brought you here, your browser, and your approximate location — collected through cookies and similar technologies.

Anything you send us directly, such as an email or a DM.

How we use it

To fulfil your order, arrange delivery, handle returns, and reply when you write to us. To understand how the site is used so we can improve it. And — where you allow it — to measure our advertising and reach people who may like what we make.

Cookies, analytics & ads

We use a small set of cookies. Essential ones keep your bag and language choice working. Because we advertise online, analytics and advertising pixels (such as Meta and Google) may also run — they tell us which campaigns work and let us show ads to people who visited the store.

You can block or delete cookies in your browser settings; the essentials keep working without the rest. You can also opt out of personalised ads in your Meta and Google account settings.

Who we share it with

Only the services that run the store: Shopify (checkout and orders), payment providers, delivery carriers, our hosting provider, and the analytics and advertising platforms above. Each receives only what it needs to do its job. We never sell your personal information.

How long we keep it

Order records for as long as accounting and tax rules require; everything else only while it is useful for the purposes above.

Your choices

You can ask for a copy of the personal information we hold about you, ask us to correct or delete it, or object to marketing at any time. Our store isn't directed at children.

If we change this policy, the new version will be posted here with a new date.

Contact

For anything privacy-related, write to us at hello@starch.ae.